rajabaji apps Privacy Policy

This privacy policy applies to users of the rajabaji apps platform. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. Reading our full Terms and Conditions will give you a better understanding of the complete terms of the agreement for using the platform.

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rajabaji apps collects user information for various purposes. The types of information collected are listed below by category:

1.1 Registration and Account Information

The following information is collected from you when creating an account:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• Verification information related to National ID or passport (as part of the KYC process)
• Mobile banking number (bKash, Nagad, Rocket, Upay)

1.2 Transaction Information

A record of every deposit and withdrawal is stored in our system. This includes the transaction amount, date and time, payment method used, and transaction reference number.

1.3 Technical and Usage Information

When you use our website or app, certain information is collected automatically:

• IP address and device type
• Browser name and version
• Information on which pages of the website you visited and for how long
• Cookie and session data
• Operating system information

1.4 Communication Information

If you contact us via live chat or email, those conversations are recorded and stored. This is used to improve service quality and to understand the context of future communications.

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rajabaji apps uses collected information only for the following purposes:

1. Account management: To create, verify, and maintain your account.
2. Service delivery: To enable games, betting, deposits, withdrawals, and bonuses.
3. Identity verification: To confirm users are 21+ and to complete KYC.
4. Fraud prevention: To detect unauthorized access and suspicious transactions.
5. Customer support: To handle your questions, complaints, or support requests.
6. Technical improvement: To analyze and improve the performance of the website and app.
7. Legal compliance: To comply with applicable laws and regulations.

We never sell your personal information to third parties or rent it out for marketing purposes.

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The security of your information is among rajabaji apps' highest priorities. We follow the technologies and practices listed below:

3.1 Encryption and SSL

All data transmission on our website and app is encrypted using SSL (Secure Sockets Layer) technology. Passwords are never stored in plain text — they are kept only as one-way hashes.

3.2 Access Control

Personal information can only be accessed by staff members who require it for their work. All staff are bound by confidentiality agreements and their access is reviewed regularly.

3.3 Security Testing

Our systems undergo regular security testing. Any vulnerabilities identified are resolved promptly.

3.4 Data Retention Period

Information is retained for as long as the account is active and, after closure, for the period required by applicable law. Data that is no longer needed beyond legal obligations is deleted securely.

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rajabaji apps may share information with third parties in the following limited circumstances:

4.1 Payment Processing

Information required to complete transactions through mobile payment services such as bKash, Nagad, Rocket, and Upay is passed to the relevant service provider. This information is used solely to verify the specific transaction.

4.2 Technology Partners

Minimum necessary information may be shared with game providers, analytics services, and technology infrastructure providers. These partners are contractually bound to meet our privacy standards.

4.3 Legal Obligations

We may be required by law to provide information in response to a court order or a lawful request from a government authority. Where possible in such cases, we will notify you.

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Cookies are used on the rajabaji apps website. Cookies are small text files stored in your browser that improve the functionality of the site and your experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to understand website traffic and usage.

5.2 Cookie Controls

You can limit or disable cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the site.

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As a rajabaji apps user, you have the following rights:

1. Right to access: You can request to know what information we hold about you.
2. Right to correction: You can request that any errors in your information be corrected.
3. Right to deletion: In certain circumstances you can request that your personal information be deleted, though this may not be possible where legal obligations apply.
4. Right to object to processing: You can object to your information being processed for specific purposes.
5. Right to data portability: You can request to receive your information in a structured format.

To exercise any of these rights, please contact our support team. If you have general questions, you will find answers to many of them on our FAQ page.

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rajabaji apps strictly enforces a 21+ age policy. Participation by minors on our platform is strictly prohibited. Age verification is mandatory at registration, and we may request an ID document in cases of doubt.

We do not intentionally collect any information from persons under 21. If we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.

For more information on responsible gaming, please read our Responsible Gaming page — it covers setting limits and self-exclusion.

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In some cases your information may be processed or stored on servers outside Bangladesh — particularly when our technology partners' infrastructure is located in another country. In such cases we ensure that adequate data protection measures are in place in that country or with that organization.

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We may review and update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified at your registered email. Continued use of the site after any changes means you have accepted the updated policy.

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If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our support team:

• Live Chat: 24/7 direct chat support (in Bengali and English)
• Email: [email protected]

We generally respond to your requests within business days. To learn more about us, visit our About Us page.